This week's webinar partnered with our colleagues in Financial Aid, Office of Student Billing, and the Office of Student Employment to talk all things money. The biggest reminders were to ensure your student has released their billing records to you to ensure the office of student billing can answer your questions. Visit the FERPA webpage and scroll to "How to Release Your Records." Note, this will need to be done through your student's DU login.
You can watch the recording here and find the slide deck attached to this post.
Financial Aid Resources:
Phone: 303-871-4020
Email: finaid@du.edu
Office Hours (Phone or In-Person Drop-In Hours): M, T, W, F: 8am-4:00pm Th: 12:00pm-4:00pm
Location on Campus: University Hall room 255
Helpful Financial Aid Webpages:
Office of Student Employment:
Phone: 303-871-4274
Email: stuemp@du.edu
Helpful Webpages:
- Student Employment
- Summer Student Employment Opportunities
- I9 Process (required for all student employees)
- Accepted I9 Documentation
- PCO (University Job Board)
Office of Student Billing:
Phone: 303-871-4944
Email: studentbilling@du.edu
Office Hours:
- Phone/Email Hours: Monday - Friday, 8:00am-4:30pm
- Cashier's Office Walk-Ins: Monday - Friday, 10:00am-3:00pm
- Location on Campus: University Hall Room 223
Reminder to include your student's ID number, or 87 number, on all checks and wiring.
Authorized User Set-Up:
Students can sign up to give others (parents, employers, etc.) the ability to access their tuition account information through DUPay. Authorized users can view account balances and make payments. Students also have the option to give Authorized Users access to their bills and payment history.
- Login to DUPay
- Select the Authorized Users tab under My Account
- Click Add Authorized User
- Enter the email address of the authorized user and select the permissions to allow
- Check the I agree box in the Agreement window
- Click Continue
- Two emails will be sent to the authorized user with instructions to complete setup. One email contains their username, the second email contains their password.
Please keep in mind, DUPay account access does not grant full student record access. In order for your student to grant record access to you or others, which also gives University offices permission to discuss student account details with named individuals, they can complete the FERPA Release Form (see below).
Helpful Billing Webpages:
- How to Make a Payment (broken out by payment type)
- Understand your Bill
Top Asked Questions from the Webinar:
What are the dates that billing information is posted for the Fall, Winter, and Spring quarters?
Fall Quarter: Invoices issued Aug. 1, due Aug. 22
Winter Quarter: Invoices issued Dec. 1, due Dec. 22
Spring Quarter: Invoices issued March 1, due March 22
How do I pay using a 529 account?
To pay tuition using a 529 account, begin by requesting a qualified distribution from your plan. While options vary from plan to plan, some 529 plans offer several disbursement options, including payment sent directly to the school (the most common method), to the student, or to the account holder. If funds are sent to the student or account holder, it is their responsibility to ensure timely payment to the University. When directed to the school, payments are typically issued as a mailed check to the Cashier's Office, though some plans may support electronic transfers. For detailed wire instructions, please contact the Office of Student Billing at studentbilling@du.edu.
Checks can be sent to:
2197 S. University Blvd.
Cashier's Office Ste. 223
Denver, CO 80210
Please be sure the 529 includes the student's name and ID number to ensure payments are accurately applied.
Where is the FERPA Release form?
Students can submit a release through My4D (my.du.edu) by:
- Search for “Records and Requests”
- Scroll to "Academic Records"
- Select “Release of your student records"
- Fill out the online release form.
How does a student know their work-study funding amount?
It’s included in the financial aid package and viewable in your student's My4D portal.
What needs to be done to receive funding under the GI bill yellow ribbon program?
To begin securing Chapter 33 benefits you'll want to contact our VA Certifying Official (VACertify@du.edu). They will help you through the process.
Where can we begin making payments to a student’s FAFSA subsidized and subsidized loans? Is that on the FAFSA site?
Parent or students can utilize their studentaid.gov website, and work with your servicer. You can prepay.
What is a Parent PLUS loan?
A parent can take out the loan to cover the balance. You can learn more here.
Are DU scholarships reflected in the bill?
Yes, once authorized. All financial aid is equally distributed across fall, winter, and spring quarter.
What happens when work-study funds run out?
When a student runs out of funding, they can reach out to workstudy@du.edu to see if any extension is possible. If not, they will need to stop working that position unless the department can find funding to switch them to a non-work study funded job.
